Pam Basco
Receptionist
Pam is fully involved in IIG’s day-to-day operations as an experienced Receptionist. Daily, she interacts with our customers, brokers, vendors, and companies. Prior to IIG, Pam worked as an office assistant for many years while earning her BA in History and an MA in English. In her free time Pam enjoys watching NFL football and playing Fantasy football.

Erin Beaty
Account Representative
Erin currently acts as a licensed Account Representative, selling all our lines of insurance – particularly in our Specialty Lines division (Manufactured Homes, Watercraft, Motorcycles). She is also highly involved with our retail sales in our Cross border divisions. Prior to IIG, Erin worked at American Family Insurance, and prior to that she was an Optician. In her free time Erin enjoys taking her sons to the park, as well as watching movies.

Andrew Callihoo
RV Producer
Andrew possesses great sales skills and brings tremendous experience to the IIG sales force. Andy has been with IIG since 2003 and is a licensed P & C agent, devoting most of his time to selling RV insurance, and managing sales in the RV and Mobile Home Divisions. Prior to joining IIG, Andrew spent many years in sales and marketing on a national level. In his free time, Andy enjoys reading and family.

Rachael Galiano
Account Representative
Rachael currently acts a cross-trained licensed agent, selling all of our lines of insurance including International, Domestic, and Cross-Border. Prior to joining the IIG team in 2007, Rachael worked as a health insurance manager for an optometry practice, and also worked in sales and small business consulting at NEBS. When she is not working, Rachael loves hanging out with her dog Finster, checking out the local music scene, as well as going for a spin on the Harley!

Angelica Garcia
Bilingual Account Representative
Angelica is originally from northern California (and various other places). She lived in Phoenix for the past few years, but has also lived in the States of Washington, Utah, Texas, Wyoming and Idaho. Angelica has been a licensed agent for over 4 years. She was a rock-climbing instructor for three years prior to that. Coming from a family of motorcycle enthusiasts Angelica owns one herself. Yet, her greatest treasures are her three boys and little girl.

Debra Gonzalez
Compliance Manager
Debra was hired in mid-2007 as Compliance Manager. Prior to working for IIG Debra was a business analyst in University, Manufacturing and Insurance environments. She also has previous experience in policy underwriting, business analysis in operations and web development for insurance companies. Debra enjoys spending most of her free time with her three adult boys and their families as well as playing with her dogs, hiking, traveling and learning new things.

George Howington
IT Manager
George created the first interactive, online agency management application for Mexico Insurance all from scratch! He is well versed in all types of code, and has an extremely bright computer mind. Besides programming he oversees IIG’s IT Division. Prior to joining IIG, George spent many years working at Northern Arizona University where he also received his MBA. In his free time he enjoys hiking and the outdoors.

Derek “Diego” Kartchner
Agency Producer (Bilingual)
Derek started at IIG as an Intern. He soon developed into a licensed Agency Producer, and now is one of our Division Managers. He is proficient in all of our lines of insurance, and possesses great experience in the Manufactured Housing and Cross border Insurance Markets. A few years ago, he graduated with a BA in Business and a minor in Spanish. Over the years, Derek has traveled extensively to Mexico and Latin America. In his personal time he enjoys sports and spending time with his family.

Alan Kohl
Management Consultant (Bilingual)
Alan is IIG’s management consultant for several aspects of Cross Border business, including professional motor sports. He has worked and lived in Mexico, Chile, and Puerto Rico performing Latin America Regional management responsibilities for AIG and ACE, Ltd. Alan’s core business is commercial cross border insurance. Alan is President of Proyecto Compasión, an IRS 501(c)3 which provides humanitarian assistance in Mexico’s northern state of Sonora Proyecto Compasión.

He and his wife, Esperanza, have close business and personal ties to Latin America. Alan hasn’t missed a Baja 1000 off road race since 1978.

Andrea & Jim Labelle
Vice President & President
Andrea and Jim Labelle founded IIG in 1999. Applying their extensive backgrounds in insurance (underwriting, sales, customer service and marketing), Andrea & Jim revolutionized distribution of Specialty Personal Lines insurance. Together with their coworkers, in just over eight years, they have grown IIG to become one of the leading agency/MGA providers of Specialty Personal Lines insurance. In their free time they both love to travel, play golf and hockey, ski, go hiking and spend time with their two sons.

Jack Mangels
Lead Software Engineer
Jack is known by his peers as an IT genius. He spends 100% of his time programming and creating valuable innovations for IIG. He is highly versed in many types of code and is very astute in insurance, as well. Prior to joining IIG, Jack spent most of his time programming as a contractor. In his personal time, Jack is a motorcycle enthusiast.

Roxanna McDade
Web Designer
Roxanna does design for IIG; she specializes in Website design and creation. Prior to joining IIG, Roxanna produced several books, postcards, greeting cards, articles, and photographs. She also has a degree in Chemical Engineering from Arizona State University. In her spare time Roxanna rock climbs (formerly a professional rock climber), travels, mountain bikes, and spends time with her husband Rich and dog Champ.

Michael L. Mercer Jr.
Account Executive (Bilingual)
Michael is a licensed P & C agent who joined the IIG team in the summer of 2009. He brings with him over a decade of bilingual sales and customer service experience. He has previously worked as a Project Manager, Corporate Trainer, Motorcycle, ATV and Watercraft Salesman, and Spanish Linguist. He also lived and worked overseas for two years in Panama. In his free time, Michael enjoys playing disc golf and riding his 99 Valkyrie. Additionally, he plays bass guitar and routinely performs with several different local bands.

Jennifer Singer
Receptionist
Jennifer is a graduate of Northern Arizona University in Flagstaff and is now working on her MBA in technological management. Previous to working at IIG, she worked at the Northern Arizona Council of Governments, and before that, she started and ran her own advertising business. In her spare time Jennifer loves to dance in ballet and jazz, play the violin, sing and spend lots of time with her beloved husband and Maltese named Buttercup.

Alicia “TC” Tessone
Customer Service Representative
Alicia (aka TC) mainly focuses on servicing our RV customers as a CSR, however, she is highly cross-trained and could work in all of IIG’s business divisions. In her free time TC enjoys knitting and creating art on her own and with her friends. She is known as a very artistic person.

Katie Waller
Bookkeeper
After raising her kids, Katie went back to school to get her degree in Accounting. She has been an accountant for 15 years with backgrounds in manufacturing, retail, non-profit, and service industries. While getting her degree, she also acquired a captain’s license, and with her husband gave boat tours on Bayou Dorcheat in Northern Louisiana. In her free time, Katie enjoys attending painting classes and doing other crafts. Her favorite off times are being with her two grandchildren and other family members.

Nate Watson
General Manager (Bilingual)
Nate has been with IIG for a number of years - he started as a licensed Agency Producer and has since taken responsibility for the successful operation of the company as General/Operations Manager. Nate has an education in International Business and Spanish as well as an MBA; he also possesses the CIC (Certified Insurance Counselor) designation. In his free time Nate loves spending time with his four boys and his wife. He also is an avid sport junky.

Floyd Woods
Texas Marketing Manager
Floyd has been in the Mexican Insurance business for many years. He actively recruits large and mid size accounts and is very well-known in the industry for his excellent sales ability. Prior to joining IIG in 2001, Floyd managed another Mexico auto program and spent time all over the US and Mexico. In his free time Floyd enjoys traveling and ocean fishing.